FAQ

I accidentally left-swipped someone I like, can I get them back?

No, sorry there is no undo option. You are only allowed to swipe once!

Can I message someone I haven’t matched with?

No, only users who have indicated a mutual interest in one another are allowed to chat.

How will I know if someone likes me back?

You will not know if someones you back until you match. However, you will be recommended when they ‘play’ their selection of cards.

How to search for a certain criteria such as distance, gender, etc?

Please tap the filter funnel icon to set preference about age, distance, gender and others at the top-right corner when you “play”.

Are ‘my likes’ deleted after 24 hours?

No, Mixy does not delete ‘my likes’ after 24 hours. However, your like list will only show for one day, the people you have liked in ‘my likes’ will be recommended you when they ‘play’ his or hers selection of cards.

How to delete a conversation?

Please tap profile photo in messages, then tap warning icon at the top right corner to select “Unmatch” to delete the conversation with the profile you matched with. Notice: This unmatch would be deleted permanently.

I don’t have any matches.

There are many ways to increase your matches. First make sure you have created a profile. Then our exclusive technology will compare your profile responses with those of other members to find the profiles that best match you. Second, the criteria in your profile may be too specific. Please broaden your match criteria by tapping the filter funnel icon to set preference about age, distance, gender and others at the top-right corner. Then you need to allow time for people to like you back! You should try updating your profile or share luxury moments. Keep Mixying!

Mixy is stuck on "Searching".

Make sure the GPS (or "location services") on your device is enabled. You can also try logging out and logging back in, or broadening your match criteria such as age and distance by tapping the filter funnel icon. Or it seems that you have changed your time, please adjust your phone to local time. If you're using an Android device, go to the phone settings, find Location, hit Mode, and select High accuracy.

I lost my matches!

Try logging out and logging back in, as long as you haven’t accidentally deleted your account you should be fine ! If only one or two of your matches disappeared, they either blocked you or deleted their account.

How to unmatch someone?

Please go to his/her profile and tap the warning icon, then choose ”unmatch”.
Notice: unmatching is a permanent action.

How to report a user?

Please go to his/her profile and tap the warning icon, then choose ”report” to submit some detailed reason to Mixy support team. We will appreciate what you do to make Mixy better.

How to upload photos?

Please tap “edit” on your profile to choose additional five photos from gallery or take a photo to upload.

Am I able to change my location?

No, you are not able to change your location. This is because our app locates your position based on your GPS or ‘location services’ on your device.
To ensure these setting are up to date
iOS users: Go to iOS ‘Settings’ select ‘General’ tap ‘Background App Refresh’ and ensure ‘Background App Refresh’ and ‘Mixy’ are enabled.

How do I delete my account?

Firstly, ensure you have the latest version of Mixy installed. Go to your profile and scroll down to ‘Settings’ and select ‘Notifications, Help, FAQ’ then select ‘Help’ and then tap ‘Delete Account’. This will delete your matches, messages etc. We hope you’ll be back on Mixy soon!
Note: Deleting the Mixy app does not delete your account.

If you could not find the answer to a problem or query you may have, please send feedback to Valentina or email help@mixy.com